Retail Sales Performance Analysis
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Summary
Analyzed 3 months of supermarket sales data to identify key trends and deliver actionable business recommendations for improved performance.
About
Results-driven Data Analyst with 5 years of operational IT and systems experience, specializing in end-to-end analytics projects from data cleaning to actionable insights. Proficient in Excel, Power BI, SQL, and Python, I translate complex data into clear, strategic recommendations to drive business improvements and enhance stakeholder decision-making. My background in IT systems and database management provides a unique foundation for delivering practical, insight-driven analysis.
Work
Christian Council College
|IT Admin & Instructor
Port Harcourt, Rivers, Nigeria
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Summary
Managed IT infrastructure and educational technology for Christian Council College, optimizing systems and enhancing digital literacy for over 500 students.
Highlights
Administered and maintained databases and spreadsheet systems to track student records, attendance, and performance for 500+ students across 6 academic sections, ensuring data integrity and accessibility.
Designed and implemented a helpdesk support system leveraging database and spreadsheet applications, reducing average issue resolution time by an estimated 30% and significantly improving staff satisfaction.
Configured and managed local area network infrastructure, achieving 99% uptime for critical school systems over a 5-year period, ensuring continuous operational efficiency.
Executed structured maintenance schedules for 50+ hardware/software systems, cutting recurring technical faults and extending system longevity.
Delivered annual IT training to over 100 students, simplifying complex technical concepts to elevate digital literacy outcomes and enhance user proficiency.
Nigerian National Petroleum Corporation (NNPC) – R&D Division
|IT Helpdesk Intern
Port Harcourt, Rivers, Nigeria
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Summary
Provided essential IT helpdesk support within the R&D Division of the Nigerian National Petroleum Corporation.
Highlights
Assisted in troubleshooting and resolving various IT-related issues for R&D staff, ensuring smooth operational continuity.
Supported the maintenance of hardware and software systems, contributing to a stable computing environment.
Gained foundational experience in corporate IT support, enhancing problem-solving and technical assistance skills.
Education
Rivers State University
Port Harcourt, Rivers, Nigeria
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M.Tech
Electrical Engineering (Communications Option)
Madonna University, Elele Campus
Elele Campus, Rivers, Nigeria
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B.Sc (2nd Class Upper Division)
Computer Science
Languages
English
Certificates
Data Analytics Starter
Issued By
HerTechTrail Academy
In-Demand IT Skills Training
Issued By
Digital Witch Support Community
Virtual Assistant Professional
Issued By
Digital Exchange Academy (DEXA)
ALX Virtual Assistant Programme
Issued By
ALX Africa
Data Analysis with Microsoft Excel
Issued By
AQskill
CCNA Networking Fundamentals
Issued By
Interlinks Technologies (ITEMS)
Computer Systems Engineering
Issued By
Interlinks Technologies (ITEMS)
Skills
Tools
Excel (PivotTables, advanced functions, Charts), Power BI, SQL (queries, aggregation, data segmentation), Python (Pandas, NumPy).
Data Analysis & Visualization
Data cleaning & transformation, Dashboard development & interactive reporting (Excel, Power BI), Data visualization: charts, trend analysis, root cause analysis, SQL: querying, filtering, aggregation, data segmentation, Reporting & insights communication to non-technical stakeholders, Data storytelling: translating findings into actionable business recommendations.
Analytical & Professional Skills
Process documentation & improvement, Strong written & verbal communication, Training & instruction: simplifying technical concepts for diverse audiences.
IT Background
Database management, Network administration, Helpdesk support & incident reporting.
Projects
IT Helpdesk Incident Trend Analysis
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Summary
Conducted a comprehensive trend analysis of IT support logs to identify recurring issues and inform preventive maintenance strategies.